Privacy Policy

Last updated: 1 January 2024 | Aurelia Grand Resort & Casino

1. Introduction

Aurelia Grand Resort & Casino ("we", "our", "us") respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website at musegiftscoast.com or use our services.

We comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where it applies.

2. Data Controller

The data controller for this website is:

Aurelia Grand Resort & Casino
37 Yarborough Avenue, Perth, WA 6000, Australia
Email: support@musegiftscoast.com

3. What Data We Collect

We may collect the following types of personal data:

Identity data: Name, date of birth, gender.
Contact data: Email address, phone number, postal address.
Technical data: IP address, browser type, device type, operating system, pages visited, time spent on pages.
Usage data: How you use our website and services.
Cookie data: Data collected through cookies and similar tracking tools (see Section 7).
Communication data: Messages and enquiries you send to us.

4. How We Collect Your Data

We collect data in the following ways:

Directly from you: When you fill out forms, send enquiries, or create an account.
Automatically: Through cookies, server logs, and analytics tools when you browse our site.
From third parties: Payment providers, analytics services, and advertising partners.

We only collect data with your explicit consent or where we have a lawful basis to do so.

5. How We Use Your Data

We use your personal data for these purposes:

To process bookings and reservations.
To respond to your enquiries and provide customer support.
To send you updates and offers (only with your consent).
To improve our website and services.
To comply with legal requirements.
To prevent fraud and ensure security.
To analyse website traffic and user behaviour.

6. Legal Basis for Processing (GDPR)

Under the GDPR, we process your data based on:

Consent: You have given clear consent for us to process your data for a specific purpose.
Contract: Processing is needed to fulfil a contract with you.
Legitimate interest: Processing is in our legitimate business interests and does not override your rights.
Legal obligation: We need to process your data to comply with the law.

7. Cookies

Our website uses cookies to improve your experience. Types of cookies we use:

Essential cookies: Required for the website to function. Cannot be turned off.
Analytics cookies: Help us understand how visitors use our site. Data is anonymous.
Marketing cookies: Used to deliver relevant ads and track campaign results.

You can manage your cookie preferences at any time through our cookie banner or your browser settings. For more details, see our GDPR Policy.

8. Data Sharing

We do not sell your personal data. We may share it with:

Service providers who help us run our website and business (hosting, email, analytics).
Legal authorities when required by law.
Professional advisors (lawyers, auditors) as needed.

All third parties are bound by data processing agreements and must protect your data.

9. Data Retention

We keep your personal data only as long as needed:

Enquiry data: Retained for 2 years after your last contact.
Booking data: Retained for 7 years for legal and accounting purposes.
Analytics data: Retained for 26 months in anonymised form.
Marketing data: Retained until you withdraw consent.

After the retention period, data is securely deleted or anonymised.

10. Your Rights

Under the Privacy Act 1988 and GDPR, you have the right to:

Access: Request a copy of your personal data.
Correction: Ask us to fix any incorrect data.
Deletion: Request that we delete your data ("right to be forgotten").
Restriction: Ask us to limit how we process your data.
Portability: Receive your data in a common format.
Objection: Object to certain types of processing.
Withdraw consent: Take back consent at any time.

To use any of these rights, email us at support@musegiftscoast.com. We will respond within 30 days.

11. Data Security

We use industry-standard measures to protect your data:

SSL/TLS encryption for all data in transit.
Encrypted storage for data at rest.
Regular security audits and testing.
Access controls limiting who can view your data.
Staff training on data protection.

12. International Transfers

Your data is stored on servers in Australia. If we transfer data overseas, we ensure the same level of protection through standard contractual clauses or other approved safeguards.

13. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, contact us and we will delete it.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date. We encourage you to review this policy regularly.

15. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

Aurelia Grand Resort & Casino
37 Yarborough Avenue, Perth, WA 6000, Australia
Email: support@musegiftscoast.com
Website: musegiftscoast.com

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.